Return Policy

Manasota Monarch Designs Fused Glass Return Policy 

We take great pride in the craftsmanship and quality of our fused glass creations. Your satisfaction is very important to us. If you are not completely happy with your purchase, please review our return policy below:

Eligibility for Returns

1. Items must be returned within 30 days of purchase.
2. To be eligible for a return, the item must be:
   • In its original condition.
   • Free of damage caused by misuse or accidents after delivery.
3. Custom orders and personalized items are non-refundable, unless damaged during shipping.

Steps to Initiate a Return

1. Contact us at Manasota.monarch@gmail.com with your order number and a brief explanation of the reason for the return.
2. If your return is approved, we will provide instructions on how to return the item.

Shipping

• The buyer is responsible for return shipping costs unless the return is due to damage during shipping or an error on our part.
• Please ensure the item is packaged securely to prevent further damage during transit.

Damaged or Defective Items

If your item arrives damaged or defective:

1. Notify us within 7 days of receiving the item.
2. Provide photos of the damaged item and packaging for assessment.
3. We will offer a replacement, repair, or refund based on the situation.

Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.
• Approved refunds will be processed within 7 business days, and the amount will be credited to your original method of payment.

Exchanges

We do not offer direct exchanges, but you may return an item and place a new order for the desired piece.

Non-Returnable Items

• Custom or personalized creations.
• Items marked as final sale.

If you have any questions or concerns, please don’t hesitate to reach out. We’re here to help ensure you have a wonderful experience with our fused glass creations!